To ensure a smooth transition and address any questions you might have about the switch to our new crates, we’ve curated a comprehensive set of FAQs below.

FAQs on IFCO’s crate transition in Norway, from green SL to Black Lift Lock (BLL) reusable crates

1. What is the reason for changing the crate from SL to BLL?

After more than 25 years in service, we will now "retire" IFCO’s legendary green reusable crate (SL) from the Norwegian market. The SL crate will be replaced by a new generation of reusable crates – the Lift Lock family (LL). In Norway, the implementation of IFCO’s latest crate, the Black Lift Lock (BLL), marks a significant shift. With its widespread adoption across Europe, BLL crates offer a versatile solution for domestic use and facilitate seamless import and export operations globally. This ensures that IFCO can swiftly adapt to evolving needs in Norway.

Compared to the previous SL crates, BLL promises substantial logistics and handling savings. Its versatility and efficiency make it a preferred choice, delivering enhanced value throughout the supply chain.

2. What is the difference between BLL and SL crates?

In addition to the color difference, there are several other differences between the BLL and SL crate:

There are significant logistics and handling savings in terms of the number of crates per pallet: BLL has 640pcs per pallet of size 43xx (520pcs of SL) and 320pcs BLL crates per pallet of size 64xx (260pcs of SL), as well as a more user-friendly open/close mechanism.

Moreover, the BLL incorporates barcodes (GRAI) on its checkouts. This functionality allows for tracking of individual checkouts, streamlining processes such as automatic scanning of crates upon receipt at our warehouse. It is also sporting Bluetooth technology, with further details to follow.

5. Will I receive credit for the usage fees of the green crates I’ve paid for?

Absolutely! Upon the prompt return of the crates, your credit will be issued without delay. It’s crucial that our crates are returned promptly following the transition to BLL.

To guarantee the reimbursement of your crate rental fees, please ensure that the crates are returned in pristine condition, just as they were initially delivered by IFCO: clean, unused, and with the original strapping on the pallets intact.

6. When is the last day I can order SL crates?

The last date for ordering SL crates will be March 8, 2023. After this date, only orders for BLL crates will be possible.

7. When can I order the new BLL crates?

You can already order BLL crates for future delivery via MyIFCO. First delivery of BLL crates will be possible starting March 1, 2024.

15. How long is the rental period?

The rental period and rental price are based on up to 30 days rental.

16. How many pallets do I need to order to qualify for free shipping?

To benefit from freight-free shipment, a minimum order of 5 pallets or more is required. Freight charges apply for deliveries of 4 pallets or fewer. It’s worth noting that with the SL crates, the previous requirement for free shipping was 14 pallets or more.

19. Why should water soluble labels be used on BLL crates?

IFCO has recently made significant investments in a state-of-the-art washing facility and warehouse located in Kløfta. Our commitment to providing crates that maintain a visually clean appearance, free from label residue, remains unwavering. However, in cases where water-soluble labels are not utilized, our washing system may encounter issues due to label residues in the machinery. This can disrupt operations and necessitate additional cleaning processes.

Given that our crates are often used to display fresh foods in grocery stores, maintaining a pristine appearance is paramount. Not only does this enhance the visual appeal, but it also facilitates smooth scanning processes at checkout. Avoiding remnants of old labels ensures accurate scanning of current labels, preventing any potential challenges associated with outdated information.

In the event of non-compliance, IFCO must undertake a new wash and disinfection cycle, not only for the individual crate but for the entire batch in which it was included. Additionally, manual removal of label residues from the entire batch becomes necessary. This incurs an additional cost for each crate in the current batch submitted with labels that do not comply with the use of water-soluble labels.

Your cooperation in adhering to our label guidelines is greatly appreciated as we strive to maintain the highest standards of cleanliness and efficiency in our operations.IFCO has made major investments in a brand new washing facility and warehouse, at Kløfta. IFCO strives to have crates that look clean, with no label residue.

If no water-soluble labels are used, this may mean that our washing system may stop due to label residues in the machinery.

Our crates are often utilized to display fresh foods, such as in grocery stores. It’s crucial that the crates maintain a clean appearance, free from any remnants of old labels. Moreover, this ensures smooth scanning processes, preventing potential challenges associated with scanning outdated labels instead of the current ones relevant to the checkout content.