Do you have a knack for analyzing data, providing solutions, and enjoy managing the resolution process where gaps in the supply chain may exist?
Does sustainability and being part of the essential food supply resonate with you?
Join our growing North America Customer Operations team!
Home based position: Local Florida based candidates only
Responsible for driving data innovation, efficiencies and process solutions for the Customer Operations teams.
Drive new and innovative data solutions. Transform existing data processes to improve efficiency and deliver results within supply chain asset management teams
Spearhead data matching initiative and reconciliation between grower and retailer customer data
Research and uncover root causes and diagnose severity of errors related to data transmission and operational challenges
Manage issue investigation through direct access to retail customer systems and their teams. Track and own discrepancies driving to full and lasting resolution
Act as Subject Matter Expert on all retail and grower customer data inputs including the supplier item detail form
Document and continually improve data transfer processes from retail systems to IFCO systems
Develop comprehensive list of KPIs to assess retail data accuracy and provides routine trend reporting to retail and IFCO stakeholders
Provide training to relevant retail and corporate resources to reduce data processing errors/issues
Liaison between growers and retailer customers regarding data match and the introduction/exit of line items in the retail supply chain, including seasonality, new SKU and adoption, new grower adoption etc.
Report regularly to the business on the status of data matching and actions to address.
Bachelor’s degree or commensurate work experience
Minimum 5 years of relevant work experience required
Minimum 3 years retail data systems experience preferred such as Retail Link
Experience with root cause analysis and providing solutions
Demonstrated initiative for continuous improvement and proposal/ownership of solutions
Proven ability to achieve and exceed metrics
Drive and delivery; a self-starter who can navigate through ambiguity
Extensive analytical and problem-solving skills
Able to manage multiple priorities with time sensitive deadlines
Proven time management, planning and organizational skills
Advanced skillset in Microsoft Excel with formulas, pivot tables, and macros
Experience with Qlik and MyIFCO preferred
Bilingual fluency in Spanish preferred
IFCO offers a competitive benefits package with new hire medical/dental/vision benefits starting on the 1st of the month after hire, 401 (k) match with immediate vesting, annual bonus potential and merit increases, team environment with leadership growth opportunities.
No third parties please