IFCO USA / Customer Operations

Operations Analyst - Bilingual - Tampa, FL

Do you enjoy working with data as well as working with customers? This is a great opportunity to learn our business and grow your career with us!

POSITION SUMMARY Front-line liaison between all internal departments and assigned customers to ensure world-class customer service. Join our growing team at our office overlooking beautiful Tampa Bay near the airport.

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KEY RESPONSIBILITIES

Customer Service Excellence: • Proactively manage customer orders • Provide customers with strong product knowledge and specifications. • Collaborate with internal departments and operation centers to resolve service, billing and quality within timely manner. • Ensure customer receives proper transition from sales regarding on-boarding information that includes online ordering process, reporting, label compliance, billing and returns. • Reporting: create and establish forecast, recognize trends and impact to forecast for assigned customers using various software platforms. Develop ad hoc reports as needed • Work closely with assigned customers to improve delivery, inventory performance • Develop the annual audit plan for assigned regions to include: weekly and monthly inventory reconciliation, planning & executing annual audit, analysis of audit outcome, post audit review, adjustments, and corrective actions needed. • Collaborate with Sales to establish business case to support in strategic decisions associated with lost equipment write-offs and/or billing.

EXPERIENCE & QUALIFICATIONS

• Minimum 3 years of customer service and working with data experience required • Knowledge of logistics, inventory, customer service, and transportation • Experience in process development and improvement very helpful • Bachelor’s degree or commensurate related work experience • Fluent in English and Spanish required

KNOWLEDGE & SKILLS

• Strong written and verbal communication skills • Ability to work well in a team environment • Analytical and problem-solving skills • Proven planning and organizational skills with the ability to handle multiple priorities with time sensitive deadlines • Proficiency in Microsoft Office Suite and ability to learn other technology. Strong Excel skills required. • Ability to manage data as well as being comfortable with speaking directly with customers and internal teams • Due to the high number of our customers based in Mexico, bilingual English/Spanish verbal and written abilities required

COMPANY BENEFITS

IFCO offers a competitive benefits package, generous 401 (k) match with immediate vesting, paid time off, annual bonus potential and merit increases, fun team environment, casual dress, and appreciation for work/life balance.