IFCO USA / Customer Operations

Customer Operations Representative - Bilingual - Tampa, FL

Do you enjoy working with data as well as working with customers? This is a great opportunity to learn our business and grow your career with us!

POSITION SUMMARY Front-line liaison between all internal departments and assigned customers to ensure world-class customer service. Join our growing team at our office overlooking beautiful Tampa Bay near the airport.

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KEY RESPONSIBILITIES

Customer Service Excellence: • Proactively manage customer orders • Provide customers with strong product knowledge and specifications. • Develop deep relationships with key customers to evaluate customers packing needs, anticipating and managing orders, identifying opportunities to improve service and improve crate logistics cycle. • Collaborate with internal departments and operation centers to resolve service, billing and quality within timely manner. • Ensure customer receives proper transition from sales regarding on-boarding information that includes online ordering process, reporting, label compliance, billing and returns. Reporting and Analysis: • Accurately maintain customer data base and special instructions. • Reporting: create and establish forecast, recognize trends and impact to forecast for assigned customers using various software platforms. Develop ad hoc reports as needed • Work closely with assigned customers to improve delivery, inventory performance Customer Reconciliation: • Develop the annual audit plan for assigned regions to include: weekly and monthly inventory reconciliation, planning & executing annual audit, analysis of audit outcome, post audit review, adjustments, and corrective actions needed. • Coordinates all stock audits scheduling with third parties and customers • Collaborate with Sales to establish business case to support in strategic decisions associated with lost equipment write-offs and/or billing.

EXPERIENCE & QUALIFICATIONS

• Minimum 3 years of customer service experience required • Knowledge of logistics, inventory, customer service, and transportation • Experience in process development and improvement very helpful • Bachelor’s degree or commensurate related work experience • Fluent in English and Spanish

KNOWLEDGE & SKILLS

• Strong written and verbal communication skills • Knowledge of domestic geography • Ability to work well in a team environment • Analytical and problem-solving skills • Proven planning and organizational skills with the ability to handle multiple priorities with time sensitive deadlines • Proficiency in Microsoft Office Suite and ability to learn other technology. Strong Excel skills required. • Ability to manage data as well as being comfortable with speaking directly with customers and internal teams • Due to the high number of our customers based in Mexico, bilingual English/Spanish verbal and written abilities preferred

COMPANY BENEFITS

IFCO offers a competitive benefits package, generous 401 (k) match with immediate vesting, paid time off, annual bonus potential and merit increases, fun team environment, casual dress, (including flip flops and shorts Friday!) and appreciation for work/life balance.