Customer Support Manager - Operations - Tampa, Florida, USA
Responsible for both day-to-day customer operations and asset management. Provides guidance, instruction, direction and leadership by acting as the subject matter expert in customer service, auditing, and account reconciliation. Establish and refine standardized procedures and is responsible for the execution and continuous improvement of customer health initiatives, including the processes and technology required to deliver superior customer service required to facilitate business growth.
Lead, coach and develop analysts to enhance performance by setting clear accountable performance measures. She/he will listen, motivate and track team results and through the process detect ineffective practices and make recommendations to leadership. She/he will focus heavily on improving customer centricity and collaborate cross functionally to achieve business goals.
Annual Revenue Budget: N/A
Countries: 3 (US, Canada, Mexico)
Number of Staff (direct): 7
Sales, Contracts, Transportation, Finance, Asset Recovery, Service Centers
Customers, Third Party Auditors